Benchmark Technology Group, a leading provider of branch automation solutions and technology management services, announced at the ICBA National Convention & Techworld held at the Gaylord Palms Resort and Convention Center that Richmond, Va.-based Franklin Federal Savings Bank implemented Compass™, Benchmark Technology Group’s new account automation software.
A community bank with nearly $1 billion in assets and 100 employees, Franklin Federal implemented Compass to decrease customer wait times and improve cross-selling opportunities at each of its seven retail branches. Compass helped to automate the influx of new account openings the bank began experiencing after recently converting from a savings & loan charter to a community savings bank.
Compass seamlessly integrates with core systems and third-party applications to guide CSRs through new account openings and maintenance processes, while complying with bank policies and procedures.
About Benchmark Technology Group
Since 1985, Benchmark Technology Group has been a leading provider of branch technology and software solutions for financial institutions of all sizes. The company offers a complete line of branch automation products and services including teller printers, scanners, ATMs and cash handlers. In addition, Benchmark Technology Group provides web-based fulfillment services, device evaluation and consulting, equipment service and maintenance programs, along with Check 21 solutions. Benchmark Technology Group’s systems design, integration, implementation and support services include customized and expanded offerings that are customer-centric and scalable.
For more information, visit http://www.benchmark-us.com/.
Friday, March 19, 2010
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